Customer Support

Shipping and Delivery

Artisan Shipping Standards

We take extreme care in packaging our live cultures to ensure they arrive at your door in peak condition.

  • Shipping Schedule: To avoid weekend delays in transit, we typically ship live orders on Mondays , Tuesdays, and Wednesdays.

  • Temperature Control: During extreme weather, we utilize insulated liners and heat or cold packs at no extra cost to protect your artisan cultures.

  • Tracking Your Life-Forms: You will receive a tracking number the moment your package is scanned, allowing you to prepare for immediate acclimation upon arrival.

Acclimation Guide

Proper acclimation ensures the highest survival rate for your new biological additions. Follow these artisan-approved steps:
Step #1.
  • Temperature Equalize: Float the sealed bottle in your tank or sump for 15-20 minutes to match temperatures.
  • Fresh Air: Open the bottle to allow for gas exchange. Biological cultures consume oxygen during transit; a fresh breath of air is vital.
Step #2.
  • Introduction: Pour the contents directly into a high-flow area of your refugium or display tank (lights off is recommended for pods to help them find cover).

Returns & Commitment

Our Commitment to your Success

Due to the live biological nature of our artisan cultures, we can't accept items being physically shipped back to us. Here's how we make it right if something goes wrong:

  • Live Arrival Commitment: If your order does not arrive in peak condition, please contact us within 24 hours of carrier-confirmed delivery with photos of the packaging and the affected bottle/culture. We'll provide a one-time replacement or store credit.

  • Culture Integrity: To protect our lab environment and your home aquarium, we cannot re-shelve any biological products once they have left our facility.

  • Our Safety Net: If you are struggling with a culture's growth or have setup questions, please reach out. We prefer to help you succeed rather than just processing a claim.

FAQ

Answer: For peak vitality, we recommend acclimating and adding your cultures within 2-4 hours of arrival. These are live biological organisms that thrive best when introduced to their new ecosystem quickly.

Answer: Yes. To maintain the nutritional profile and “fresh-harvest” quality of our artisan phyto, keep it refrigerated between 34°F and 40°F and shake gently once a day to prevent settling.

Answer: Absolutely. Every culture we sell is 100% lab-cultured in our facility to ensure they are free of pests and pathogens, providing a clean boost to your aquarium’s biodiversity.

Answer: While every tank is unique, a standard “Artisan Routine” involves feeding phytoplankton 2-3 times per week and seeding pods once a month or as needed to maintain your Mandarin or wrasse populations. 

Choosing the right volume depends on whether you are seeding a new tank or supplementing an established population for a hungry fish like a Mandarin Wrasse.

    • 8oz Bottle: Perfect for nano-reefs and tanks up to 30 gallons. Great for a quick biodiversity boost.
    • 16oz Bottle: Our most popular size, ideal for standard reef setups between 30 and 75 gallons.
  • 32oz Bottle: Designed for larger systems (75+ gallons) or for those trying to rapidly establish a breeding population in a new refugium.

Note: For heavily stocked tanks with multiple pod-eaters, we recommend moving up one size to ensure a sustainable population.

Live reef culture bundles by G² Aquaticswa — Phytoplankton and copepod bundle deals for reef aquarium biological foundation Washington State

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